- Volunteer Coordinator
The Volunteer Coordinator will be responsible for strategic planning, recruitment, and day to day operations of the Museum’s volunteer program. The Volunteer Coordinator oversees the acquisition and assignment of Museum volunteers. The Volunteer Coordinator also conducts membership orientation and completes the onboarding process for all volunteers. The Coordinator shall spend 30% of their time developing solid partnerships with corporations, governmental agencies, churches, non-profits, and other institutions in recruiting and developing a robust database of individuals from Metro Detroit that cuts across all age groups, cultural sectors that will uphold and support the Museum’s mission.
- Oversee general volunteer involvement, including the training and scheduling of customer service volunteers
- Train and dispatches Museum volunteer personnel and sets expectations for performance
- Ensure that all volunteers on duty maintain the highest level of professionalism, presentation, guest satisfaction standards throughout this shift
- Work with internal departments to ensure that volunteers have up to date information regarding exhibitions, membership, education, public programs, marketing, events, and special programs
- Implement retention strategies for volunteer personnel
- Review, assess, design, and manage the Volgistics volunteer database and communicate volunteer coverage reports on a regular basis
- Coordinate the volunteer services program museum-wide including recruiting, retention, and rewarding volunteers (i.e. find new recruiting opportunities, interview volunteer candidates, provide museum information and training through a volunteer orientation, maintain volunteer hour incentive program and work internally to ensure all areas have adequate volunteer coverage)
- Build and maintain positive relationships with all museum volunteers, trustees, and staff
- Assist with volunteer communications and develop and implement volunteer events (i.e. newsletter, luncheon, recognition awards, and appreciation events)
- Tracking and reporting of volunteer hours and contact information
- Assist with the coordination of museum special events requiring scheduling of volunteers
- Other duties as assigned
- Bachelor’s degree or equivalent combination of education and experience
- Working knowledge of best practices in volunteer coordination
- Strong communication and management skills
- Recruiting, screening, and training experience
- Demonstrated experience working in a collaborative work environment and promoting teamwork
- Minimum 5 years of coordination and project management experience
- Minimum 3 years of working with the public in formal and informal settings
- Knowledge of methods related to the conduct of volunteer programs for non-profit organizations
- Experience using the web-based Volgistics Volunteer Management System, a plus
How to apply:
Interested candidates should submit (1) a resume and (2) a cover letter with salary requirements here. Please no phone calls.
Mission & Vision
Mission: to open minds and change lives through the exploration and celebration of African-American history and culture.
Vision: a world in which the adversities and achievements of African-American history inspire greater understanding, acceptance, and unity.
Equal Opportunity Employer
The Wright is an Equal Opportunity Employer, and as such, welcomes applications from individuals of all backgrounds, without regard to ethnicity, gender identity, age, or sexual orientation.