Application Process

Interested candidates should be prepared to submit a resumé and a cover letter (with salary requirements) to The Wright's Human Resources office. Apply using our Paylocity system, accessible below. Please, no phone calls.

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Current Openings

Director of Special Events and Rentals 

Under general direction of the Executive Vice President/COO, the Director of Special Events and Rentals plays a key leadership role in all initiatives related to the promotion, production, and coordination of events that will be produced within designated rental spaces at the Museum. The position will develop and implement strategies designed to maximize facility rental opportunities for a diverse and varied clientele. The Director of Facility Rental is responsible for evaluating and assessing performance of existing vendors and initiating changes as needed. The position will supervise departmental staff, including the Facilities Rental Coordinators.

RESPONSIBILITIES & REQUIREMENTS

  • Oversee facility rental sales
  • Ensure Facility Rental Coordinators are providing a high level of professional customer service with clients and support the management of events hosted by the Museum
  • Customer service includes, but not limited to, point of inquiry, quoting rates, contract development, detailing of needs, audio visual requirements, communication of group requirements to staff, billing activities and follow-up
  • Manages the Museum’s Audio/Visual Technician
  • Maintains accurate event calendar
  • Identify ways to maximize revenue opportunities through package sales and other support services
  • Maintain departmental understanding of current marketplace for venue rental and pricing
  • Assist in budget preparation for rentals income and strive to meet budget goals
  • Interface with Clients, Director of Building Operations, Security Supervisor and auxiliary groups for functions
  • Maintain and update caterer files, ensure proper current licensing of caterers including Board of Health Certificate
  • Ensure that clients provide proof of liability coverage if required, prior to events
  • Ensure coordination with Security and housekeeping on set-ups, break-downs, clean up and parking needed for events
  • Conduct monthly liquor inventory and place orders as needed
  • Maintain an active Bartender list
  • Oversee the Museum’s kitchen and ensure Health Department requirements are met, to include annual permit
  • Ensure that contracts, invoices, and client payments are completed and forwarded to the Finance Department
  • Work with the Marketing Department to and actively contribute to marketing and prospecting methodologies to ensure achievement of rental sales revenue budgets
  • Generate Facility Rental reports upon request
  • Other duties as assigned

REQUIRED EDUCATION & EXPERIENCE

  • Bachelors Degree in Marketing, Sales, Hospitality, Operations, or a related discipline
  • Minimum of five years as an events coordinator or 10 years’ experience in sales, customer service, or direct rental experience
  • Facilities management experience preferred
  • Catering or wedding consultant experience desired
  • Must be able to work a flexible schedule to include nights and weekends
  • Ability to work well with staff, volunteers and clients
  • Microsoft Office skills including proficiency with Word, Excel, Outlook and PowerPoint
  • Experience in training, supervising and motivating staff and/or volunteers
  • Proven track record/history of exceeding targets/quotas
  • Excellent interpersonal communications and writing skills
  • Careful attention to detail and proven ability to meet deadlines
  • Impeccable judgment and strong decision-making skills
  • Strong analytical skills
  • Creative, innovative, and strategic
  • Professional Attire
  • Experience with Blackbaud (Altru) software preferred
  • Event Planning certification preferred, (e.g. CPCE, CEM, CSEP)

Interested candidates should submit (1) a resume and (2) a cover letter with salary requirements. Please no phone calls.

Apply Now

Security Officer

The Museum Security Officer patrols and guards museum property against vandalism, theft, fire and trespassing. The position effectively communicates the policies and practices established for the protection and safety of museum staff, guests, physical structure, and museum assets. The position assists museum guests by responding to various inquiries and requests. The position also takes on a primary role in the event of an emergency.

RESPONSIBILITIES & REQUIREMENTS

  • Guards and patrols the museum collections, equipment, building and grounds against theft, defacing, or any other action liable to cause damage to museum property
  • Provides general assistance to museum guest as needed
  • Directs museum guest to various museum exhibits and other museum facilities
  • Guards and patrol special events around the museum
  • Permit only authorized person to enter property during non-business hours
  • Accept and record time of any deliveries as is appropriate

REQUIRED EDUCATION & EXPERIENCE

  • High school diploma required; or GED equivalent
  • Ability to use computer and word processing programs.
  • Ability to understand and follow oral and written directions.
  • Ability to walk and stand during shift while assigned to galleries or patrol of building property
  • May be required to work on nights, weekends, and holidays
  • Knowledge of security methods and practices, preferred.
  • Valid Driver's License
  • Security experience is preferred

PHYSICAL FACTORS

  • Stamina to be on feet as well as lifting and bending 
  • Heavy lifting of up to 25 lb.or more

Interested candidates should submit (1) a resume and (2) a cover letter with salary requirements. Please no phone calls.

Apply Now

Guest Services Associate

The Wright seeks a permanent, part-time Guest Services Associate. These highly motivated individuals provide exceptional customer service during regular museum hours and at special events.

As frontline ambassadors for the museum, Guest Services Associates provide assistance on the phone, over the Internet, and in person to museum visitors.

Qualified applicants will be team players with previous customer service experience, as well as a demonstrated interest in African-American history and culture.

Responsibilities & Requirements

  • Process tickets for all visitors, including for schools and other groups touring the museum
  • Offer outstanding customer service, cultivating a friendly, welcoming, and informative environment for museum visitors
  • Develop a working knowledge of museum operations, as well as its history, exhibitions, and membership program in order to provide accurate information to visitors
  • Promote membership opportunities to interested visitors
  • Perform daily register opening and closing procedures in accordance with company policy and procedure
  • Prepare nightly paperwork for accounting department
  • Replenish brochures, pamphlets, and flyers to exhibitions
  • Field phone calls to the museum and redirect them to the proper party

Required Education & Experience

  • Two or more years of customer service experience
  • One or more years of experience as a cashier in a fast-paced environment
  • Experience in membership sales a plus
  • Proficiency in data entry and knowledge of database and Microsoft Office a plus
  • Excellent customer service skills and attention to detail, as well as an ability to problem-solve
  • Must be productive and approachable while working in a public space
  • Must have a positive attitude and a strong desire to learn about African-American history and culture
  • Must possess excellent verbal and written communication skills
  • Must be comfortable working with the public

    Apply Now

    Mission & Vision

    Mission: to open minds and change lives through the exploration and celebration of African-American history and culture.

    Vision: a world in which the adversities and achievements of African-American history inspire greater understanding, acceptance, and unity.

    Equal Opportunity Employer

    The Wright is an Equal Opportunity Employer, and as such, welcomes applications from individuals of all backgrounds, without regard to ethnicity, gender identity, age, or sexual orientation.

    Get in Touch

    Questions? Concerns? Get in touch with our team for answers.