Every Thursday night is Late Night at The Wright! Stop by for an after-work or after-school visit until 7 PM.

Current Openings

Director of Customer Experience - Full Time

Position Overview: Under general direction of the Chief Financial Officer, the Director of Customer Experience leads the effort to create the best possible visitor experience. The Director of Customer Experience is responsible for coordination and supervision of the front desk operations and staff, as well as the Museum retail and online store. The Director oversees cashiers and staff which operate the retail outlets and promotes the store in the external community. The Director is also responsible for selection, placement and tracking of retail and online store inventory.  

Note: Proof of COVID-19 vaccination required by the date of hire to be considered for the position.

Essential Functions:

  • Achieve and be recognized for providing an exemplary level of guest services to Museum visitors
  • Oversee the Museum cashier function for Museum events and activities
  • Assist CFO through day-to-day oversight of retail outlets within the Museum
  • Develops, communicates and implements effective policies and procedures representing best visitor services practices, including sales, admissions and general information
  • Develops, manages and supports staff members; oversees staff training to promote and achieve consistently high levels of customer satisfaction Manages daily operations including staffing, work schedules, coordination of guest services, and stores
  • Selects retail and online store merchandise, tracks and monitors inventory and generates reports using the POS (point of sale) system
  • Analyzes, identifies, and monitors retail sales ticket trends as well as online trends
  • Reviews and recommends updates to printed and electronic guest materials in collaboration with External Affairs
  • Embraces and models outstanding customer service for the Museum guest services team
  • Responds immediately to customer complaints and concerns; uses judgment to resolve complaints to guest satisfaction
  • Develops and analyzes guest surveys; recommends policy or operational changes based on guest feedback
  • Works collaboratively with departments on group tour scheduling and other program services
  • Collaborates with Marketing and External Affairs team to provide input for annual sales plan including pricing, tour pricing and discounts.
  • Participates with Guest Services on logistical and operational issues and new opportunities surrounding the visitor experience.
  • May perform other duties as assigned

Desired Skills and Experience:

  • Bachelor’s Degree in Marketing, Management, Business or a related field
  • Five (5) years of related work experience, including at least five years in a Guest Services role
  • Demonstrated ability and experience in a high traffic destination or hospitality environment is required
  • Microsoft Office skills including proficiency with Word, Excel, Outlook and PowerPoint; ability to learn and work with a Veevart/Salesforce POS system
  • Experience in training, supervising and motivating staff and/or volunteers
  • Proven track record/history in leading a sales retail operations unit including knowledge of eCommerce
  • Experience with the Shopify e-commerce platform

How to apply:
Application will only be accepted here. Interested candidates should submit (1) a resume and (2) a cover letter with salary requirements. Please no phone calls.

Director of Learning & Engagement - Full Time

Position Overview: Reporting to the SVP of Exhibitions & Programs, the Director of Learning & Engagement will be responsible for envisioning and managing a department that conceives, organizes, and presents high-caliber, high-profile tours and educational and public programs for youth, adults and families. These programs attract local and
national attention and enhance the Wright Museum’s reputation as a lively and creative forum for people of all ages to learn about African American history. 

The Director of Learning & Engagement will work with the SVP of Exhibitions & Programs and other Museum leadership to implement and expand current strategic priorities that will help guide the future growth of the Museum as a leading educational institution dedicated to the learning of Black history. The Youth and Family Programs Manager, the Community Engagement Manager and all other educators and tour guides report to this position.

Essential Functions:

  • Act as a creative catalyst for the Learning and Engagement Department and the Museum, exploring and producing ideas for new education opportunities, partnerships and programs
  • Ensure that the activities of the department are in line with the Museum mission and mesh with the operations of the Museum
  • Lead and facilitate cross-departmental teams related to assigned projects from planning to implementation and ensure projects are delivered on time and on budget
  • Lead a group of talented educators by setting a clear vision for programs, set annual goals, solve problems as they arise, provide on-going professional development and ensure team is fulfilling the institution’s strategic plan
  • Oversee the development, teaching and evaluation of virtual and onsite education and public programs to students in grades K-12 and for teachers
  • Supervise the development, delivery and evaluation of all Teacher Professional Development and Educator Learning programs. Oversee all tour educators and all tour programs; Guide tour educators in developing new tours and reinvigorating existing ones
  • Supervise the piloting and development of tour curriculum guides using updated knowledge of state and national learning standards
  • Lead the development and delivery of a slate of high quality, dynamically delivered education-based and exhibition-driven public programs
  • Oversee, contribute to, and support exhibition and curatorial staff in developing the educational content for programs, events, materials, and online resources
  • Work with educational team to create and test criteria for education school partnerships. Work with department to create multi-year partnership plan
  • Serve as a positive presence in the community, nurturing partnerships that support The Wright Museum’s mission
  • Write long-term education plan for Museum
  • Perform other duties as required

Required Education and Experience:

  • Master’s Degree in Museum education, history, education, Black Studies, and/or the equivalent education and experience
  • 10+ years of demonstrated success developing and managing education programs in museums, education institutions, and/or other non-profit cultural organizations
  • 5+years of supervision of several staff members and management of complex budget
  • Extensive educational, school and informal learning center networks
  • Vast and current knowledge of learning standards, curriculum development and teacher education in museums
  • Strong knowledge of Black History
  • Strong written and oral communication skills
  • Ability to effectively supervise staff while contributing to a positive, collaborative, and healthy work environment 
  • Appropriate knowledge and skill sets necessary to represent the museum at high levels and to lead a team of creative individuals
  • Must be able to plan, prioritize, organize and execute multiple initiatives simultaneously and independently
  • Solid computer skills using Microsoft Office

How to apply:
Application will only be accepted here. Interested candidates should submit (1) a resume and (2) a cover letter with salary requirements. Please no phone calls.

Development Associate - Full Time

Position Overview: The Development Associate position is responsible for all administrative aspects of the Development department’s member cultivation, gift stewardship, and communications activities. The Development
Associate will play a support role in the areas of member engagement; donor data management and reporting; direct mail appeals; and special events. This high-impact position is responsible for overseeing donor and member data entry, issuing weekly/monthly reports, maintaining all physical and digital departmental files, and fulfilling new memberships. Reporting to the Director of Corporate Partnerships & Member Services with oversight by the Vice President of Development, the Development Associate will provide administrative support to the Development Office with a focus on membership programs.

Essential Functions:

  • Providing administrative support to efforts to recruit and retain museum members
  • Maintaining the integrity of the department database including timely data entry, resolution of duplicate entries, and ensuring details are complete and accurate
  • Drafting written correspondence, presentations, and performance reports
  • Managing direct mail campaigns to members and donors
  • Processing member inquiries and resolving all questions related to membership fulfillment
  • Supporting the planning and execution of membership drives, special events, and fundraisers throughout the year
  • Other duties as assigned

Desired Skills and Experience:

  • Minimum of a Bachelor’s Degree required
  • 3-5 years of work experience in a museum or nonprofit setting
  • Experience using SalesForce, Raiser’s Edge, Veevart or similar database experience
  • Ability to handle multiple deadline-driven projects at one time
  • Attention to detail
  • Strong interpersonal, communication, organizational, and planning skills
  • Excellent problem-solving and customer service skills
  • Pleasant and collaborative style/professional attitude

How to apply:
Application will only be accepted here. Interested candidates should submit (1) a resume and (2) a cover letter with salary requirements. Please no phone calls.

 

Mission & Vision

Mission: to open minds and change lives through the exploration and celebration of African-American history and culture.

Vision: a world in which the adversities and achievements of African-American history inspire greater understanding, acceptance, and unity.

Equal Opportunity Employer

The Wright is an Equal Opportunity Employer, and as such, welcomes applications from individuals of all backgrounds, without regard to ethnicity, gender identity, age, or sexual orientation. 

Get in Touch

Questions? Concerns? Get in touch with our team for answers.